HOW TO SEND IN YOUR RETURN/EXCHANGE
1. In person with Happy Returns
- Find a location near you
- Box-free, label-free, contact-free
- Refunds issued within 24 hours
Need to make a return? We partner with Happy Returns, to offer printer-free, packaging-free, and sustainable returns and exchanges.
Simply start your return online to receive a QR code, locate a Return Bar near you, bring in your items, and you’re good to go!
Please note that all returned items must be unaltered and must include any original packaging (shoe boxes, bag dusters, etc.) and all the tags the item came with.
Few exclusions apply and cannot be accepted through Happy Returns:
- Nail Polish
- Alcohol Based Liquids
2. Via the Mail
- Package item(s) at home
- Prepaid label provided
- Send via UPS/FedEx
All domestic orders ship with a FREE prepaid return mailing label. To ship an item back to REVOLVE please:
- Pack your item(s) and affix the prepaid mailing label to the top of the package.
- If you are including items from multiple orders please write down the order numbers on a sheet of paper and include them in the package.
- Mail your package using one of the following methods:
- Drop your package at a UPS/FedEx location (determined by your return label) without waiting in line. The label is prepaid and requires nothing else on your end.
- Alternatively, you can leave the package off at a location that has a daily UPS/FedEx pick-up.
Reserve your exchange item online via your order history or contact customer service prior returning in person.Find your order
Instant Credit Terms
Some eligible customers may choose to receive your refund in the form of an Instant Return Credit. To be eligible for Instant Credit, you must return your original purchase items to Revolve using the specified courier and shipping label. Your Instant Credit allows you to reserve new items by using the Instant Return Credit option at checkout. Upon using any Instant Return Credit, you must immediately return the original items to Revolve through the specified courier and our shipping label within the timeframe specified by these terms. Once we have verified that the carrier has received your return items, your reserved items will be processed for shipping. If the cost of the new item(s) is greater than the value of the Instant Return Credit, you must pay the difference using a separate payment method.
If we determine that the returned items do not meet the conditions set forth on Revolve’s Returns & Exchange page, your Instant Return Credit will be revoked, and you will be charged separately for the item(s) using your original payment method. If you fail to return the original item(s) to the courier in accordance with these terms, your reserved items using the Instant Return Credit will not be shipped unless paid for using a separate, acceptable payment method.
The Instant Return Credit is non-transferrable and may only be used by you. The value of the Instant Return Credit is based on the original item purchase price, less any discounts, coupons, fees, or reductions used by you at the time of original purchase. The Instant Credit is valid for 10 days. If you do not use your Instant Credit within 10 days, your credit will be reissued to you as a refund to your original payment method. The maximum value of the Instant Credit Program that can be issued to you is five hundred US dollars ($500.00).
Instant Return Credit is a temporary credit. Once your return has been received and processed by REVOLVE, your unused Instant Return Credit will be refunded to your original form of payment. For any questions on Instant Return Credit, please contact [email protected]
We will accept returns within 60 days for a full refund and within 90 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
SWIMWEAR AND LINGERIE
Please try on over underwear for sanitary reasons. Do not remove protective slip.
TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment.
TRACKING MY RETURN
Your return tracking number is stored in your purchase history. When viewing your history, you can click on the respective order number for your return and the return tracking number will be itemized beneath each item that was included in the order. You can trace your return using that tracking number on UPS.com.
Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
We will accept back beauty products within 30 days provided that they are unused and unopened.
Shipping charges on expedited orders are not refundable.
If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
All bridal gowns may be returned within 30 days for a full refund or store credit. We cannot accept returns on any bridal gowns after 30 days. Bridal gowns must be unworn and unaltered, and all original tags must be attached.
Special orders of 3 or more dresses in one style will be final sale. If you are interested in a particular style, we encourage you to order an in-stock size in the style, if available, before special ordering.
During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
RETURNS SENT IN ERROR
In the event that you have mistakenly returned an item to Revolve that was not purchased from Revolve, please contact Customer Service by phone (562-926-5672) or via email ([email protected]) as soon as possible. While we will attempt to assist you with locating and recovering the non-Revolve item, Revolve can not be held responsible for replacing, returning or otherwise compensating you for any non-Revolve items that you may have accidentally sent to Revolve.
If you receive an item that is damaged, please contact customer service immediately.
With the exception of anything that is tagged as “Pre-Owned,” REVOLVE only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. REVOLVE warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs.
After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.
With regard to items that are tagged as “Pre-Owned,” please refer to FWRD Renew Terms or reach out to a FWRD Renew specialist at [email protected].